Please note:
Our head geek was recently contracted to build a new voice mail system for a major metropolitan police department. Below is his solution to their overtaxed 911 emergency call line.
MEMO: Automation of 911 voice response line, project #823.
After thoroughly analyzing the problem/situation I have drafted a solution that is tailored to the client's needs. Below is an outline of the major components of the system. I've decided a properly configured voice-mail system with fine granularity should increase the efficiency of their 911 response system by approx. 42% (A-weighted scale).
When a customer (victim) calls (queries) their system, they will be presented with the following voice mail options:
I believe that the above system will optimize efficiencies, reduce the load on their information system network and deliver to the customer (victim) a more "user-friendly" response. I'm looking forward to doing a "walk-through" with the clients next Tuesday, to get their input. |